Terms of service.
Last updated: 25/04/2025
Welcome to Luna Business Solutions Ltd (referred to as "we," "our," or "us"). By using this website and its services, you agree to comply with and be bound by these Terms and Conditions ("Agreement"). If you do not agree to these terms, please refrain from using our website.
1. Introduction
1.1 Luna Business Solutions Ltd is a UK-registered company that offers business consulting, digital resources, workshops, and courses via this website.
1.2 We reserve the right to modify or update these Terms and Conditions at any time, and such changes will be effective immediately upon posting on the website. We encourage you to review these terms periodically.
2. Use of the Website
2.1 You may use this website only for lawful purposes and in accordance with these Terms and Conditions.
2.2 You are prohibited from using the website in any way that violates applicable laws or regulations, infringes on intellectual property rights, or engages in fraudulent or harmful activity.
3. Services
3.1 Luna Business Solutions Ltd provides consulting services, business support services, digital resources, workshops, and courses, as detailed on our website.
3.2 By booking a consultation, purchasing resources, or registering for a course, you agree to pay the applicable fees for these services. All fees and payments will be clearly outlined during the booking or purchase process.
4. Booking and Payment Terms
4.1 Consulting Services:
Bookings for consulting services are made through the website. Full payment is required at the time of booking through the Stripe payment gateway.
Cancellations made less than 48 hours before the scheduled consultation are non-refundable.
You may reschedule a booking with more than 48 hours' notice by contacting us in writing. However, rescheduling may be subject to availability.
4.2 Digital Products (Courses, Workshops, Resources):
All digital products are delivered immediately upon purchase.
As these products are digital and immediately accessible, they are non-refundable. However, if you have concerns about a product, please contact us, and we will review your request on a case-by-case basis.
4.3 Payments for services are processed securely through Stripe, and by providing payment details, you agree to the terms of Stripe's services. Payments are made in full at the time of purchase and are subject to any additional terms outlined during the transaction process.
5. Pricing
5.1 Prices for services, courses, workshops, and other resources are listed on our website. We reserve the right to change prices at any time but will notify users of any price changes before the transaction is processed.
5.2 All prices are listed in GBP (£), and depending on your location, taxes or fees may be applied.
6. Intellectual Property
6.1 All content on the website, including text, images, videos, courses, and resources, is the intellectual property of Luna Business Solutions Ltd and is protected by copyright laws.
6.2 You may not copy, distribute, modify, or use any of our intellectual property without prior written consent.
7. User Accounts and Registration
7.1 Users may be required to create an account to book services or purchase products. By registering an account, you agree to provide accurate and complete information.
7.2 You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
7.3 If you believe your account has been compromised, you must notify us immediately.
7.4 By registering, you agree that your information may be used in accordance with our Privacy Policy.
8. Privacy and Data Protection
8.1 Your privacy is important to us. We will handle your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.
8.2 By using this website and providing your information, you consent to our Privacy Policy.
9. Limitation of Liability
9.1 To the fullest extent permitted by law, Luna Business Solutions Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of this website or any services purchased.
9.2 Our total liability to you shall be limited to the amount you paid for the service or product in question.
10. Termination
10.1 We reserve the right to suspend or terminate your access to the website and services at our discretion, including if we believe you have violated these Terms and Conditions.
10.2 Upon termination, any outstanding payments due will remain payable.
11. Dispute Resolution
11.1 In the event of a dispute, both parties agree to attempt to resolve the issue through good-faith negotiations.
11.2 If the dispute cannot be resolved informally, the parties agree to enter into mediation before pursuing legal action.
11.3 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.
12. External Links
12.1 This website may contain links to external websites for informational purposes. We are not responsible for the content or practices of these third-party sites.
13. Force Majeure
13.1 Neither party will be held liable for delays or failure to perform any obligation under this Agreement if such failure is due to causes beyond their reasonable control, such as natural disasters, pandemics, or government actions.
14. No Refunds Policy
14.1 Due to the digital nature of our products, no refunds will be provided for courses, workshops, or other downloadable products once they have been accessed or delivered.
14.2 For consulting bookings, cancellations made less than 48 hours before the scheduled date are non-refundable. You may reschedule with at least 48 hours' notice.
15. Changes to These Terms
15.1 We reserve the right to amend or update these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically. By continuing to use our services after changes are posted, you accept and agree to the revised Terms and Conditions.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: hello@lunabizsolutions.com
Address: Silverstream House, Fitzrovia, London W1T