Phase one
Diagnose
A structured operations audit. We map how work moves through your business, where it stalls, and what depends on you alone. You get a clear written picture and a prioritised plan, whether or not we go further together.
The operations partner your business is ready for.
You've built something that works.
Now the day to day is running you instead of the other way round.
Luna gives you senior operations leadership on a fractional basis, so decisions get made, systems get built, and you get time back, for a fraction of the cost of a full-time hire.
You do not need a full time COO. You need solutions.
Most growing businesses hit the same wall.
The founder becomes the bottleneck, delivery depends on memory rather than systems, and hiring a full time operations lead is neither affordable nor necessary.
Fractional support fills that gap properly.
Our service is for you if:
- ✦ Every decision still routes through you, and it is slowing everything down
- ✦ Client delivery works, but only because you are holding it together personally
- ✦ You have contractors or a small team, but no one owns how things actually run
- ✦ You know some things could be automated or executed smarter
- ✦ You know what needs fixing. You just never get the space to fix it
Three phases, in the right order.
Every engagement follows the same flow.
We understand the business before we change it, build what is missing, then run it alongside you until it holds on its own.
Phase two
Build
We put the missing structure in place. Delivery systems, documented processes, sensible tools, clear ownership across your team. Built around how your business actually works, not a template.
Phase three
Run
Ongoing fractional COO support. We hold the operational rhythm, manage the moving parts, and keep improving what we built. You stay in the founder seat, with someone senior beside you in the operations one.
The work that keeps landing back on your desk.
If it is operational and it is stealing your week, it probably belongs with us.
- Client deliveryOnboarding, project pipelines and handovers that run the same way every time, for every client.
- Team and contractorsClear roles, briefs and check in rhythms, so work moves without you chasing it.
- Processes and SOPsThe way things are done, written down and owned, so nothing lives only in your head.
- Tools and automationA lean stack that fits your business, connected properly, with the busywork removed.
- Reporting rhythmA simple set of numbers reviewed on a schedule, so decisions rest on facts rather than feel.
- Hiring and onboardingBringing the right people in and setting them up to be useful from week one.
Kind words from the businesses we work with.
It has been our privilege and pleasure to work with Laura, and we hope it is a relationship that will continue for many years to come. Laura's ability to repeatedly take a business challenge and find a practical, effective, affordable and sustainable solution for us has on average improved our business profitability by more than 40% year-on-year. Best of all she is a joy to work alongside, always reliable, and open to learning. We highly recommend Laura for any business seeking a clever, creative, and effective operations leader.
Dr Michelle McQuaidThe Michelle McQuaid Group
Laura is exceptional. She leads with curiosity to problem-solve and genuinely makes working on projects enjoyable with her thoughtful and professional attitude. Her attention to detail, excellent communication and the care she takes with projects and the team is top notch. She quickly stepped in with ease and has helped us deliver a large project with multiple moving pieces. I would recommend her to anyone. She is an incredible asset to any team.
Evie WrightThe Leaders Lab
Laura is incredible at what she does! She approaches every business challenge with a level head and a thoughtful, methodical process, never rushing to quick fixes, but taking the time to find solutions that are practical, effective, affordable, and genuinely sustainable for the long term. Her presence is a comforting source of steadiness in fast-moving environments. Anyone would be lucky to have her on their team. Her integrity, kindness, and strategic mind make her an absolute asset.
Business ManagerWellbeing Industry
Start where it makes sense.
Three ways in, depending on how much support you need and how soon you need it. Every engagement starts with a conversation, not a contract.
Start here
Operations Audit
£1,450, fixed
A fixed scope review of how your business runs today, with a prioritised plan you can act on with or without us. Credited in full against your first retainer month.
- Full operations mapping
- Written findings and priorities
- Walkthrough call to talk it through
Retainer
Fractional COO
From £1,600 a month
Senior operations leadership embedded in your business for a set number of days each month. Our core offer.
- Dedicated operations lead
- Systems built and maintained
- Weekly rhythm and clear reporting
Self led
Toolkits and Playbooks
From £95
Our digital products, including the Founder's Operations Toolkit, for building your own foundations at your own pace.
- Ready to use templates
- Step by step guidance
- Instant access
Good operations are not about doing more. They are about needing to do less.
I started Luna because I kept watching capable founders burn out on work a good operator would have taken off their plate months earlier. Not for lack of effort. For lack of structure.
Luna is a small team, led by me, built on one belief. Your business should support your life, not take it over. We bring the systems and the steady hands. You keep the vision and the final say.
Laura ButlerFounder and Director, Luna Business Solutions
Not ready to chat?
Find out where your business is leaking time. The Operations Scorecard takes five minutes and shows you exactly where to look first, free.
Let's look at how your business actually runs.
Thirty minutes on a call. No hard sell, no pressure. Just an honest conversation about where things stand and what would genuinely help.
Let's chat