Privacy
Policy.

Last updated: 24/04/2025

Luna Business Solutions Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website and services. We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable international laws.

1. Who We Are

Luna Business Solutions Ltd is a company registered in England and Wales. We provide business consulting services, project management, digital resources, online courses, and workshops.

If you have any questions about this policy or how we handle your data, please contact us at:
hello@lunabizsolutions.com
Silverstream House, Fitzrovia, London W1T

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address.

  • Payment Information: Billing address and payment method (processed via Stripe – we do not store payment card details).

  • Account Details: Username, password, and any preferences you set in your user profile.

  • Transaction History: Details of your bookings, purchases, and downloads.

  • Usage Data: IP address, browser type, time zone, device type, and browsing behaviour on our website.

  • Communication Records: Emails, messages, and customer support correspondence.

3. How We Use Your Information

We use your information to:

  • Provide and manage our services.

  • Process bookings, purchases, and payments.

  • Respond to enquiries and provide customer support.

  • Send transactional and service-related emails.

  • Personalise your experience and recommend relevant content.

  • Comply with legal and regulatory obligations.

  • Improve our website, services, and marketing efforts.

4. Legal Bases for Processing

We rely on the following legal bases to collect and use your personal data:

  • Contractual necessity – to fulfil a contract with you (e.g., bookings, purchases).

  • Consent – where you have given us clear consent (e.g., subscribing to our newsletter).

  • Legitimate interests – for business purposes that do not override your rights (e.g., improving services, limited marketing).

  • Legal obligation – where processing is necessary to comply with the law.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service providers: Such as payment processors (e.g., Stripe), email marketing platforms, and web hosting providers.

  • Professional advisors: Accountants, legal advisors, or other consultants under confidentiality obligations.

  • Regulatory bodies: If required by law or to comply with legal obligations.

6. International Data Transfers

We may transfer your personal data outside the UK/EEA when using service providers based in other countries. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or that the country provides an adequate level of data protection.

7. Data Retention

We will retain your personal information only for as long as necessary:

  • To provide you with services.

  • To comply with legal, accounting, or reporting requirements.

  • To resolve disputes or enforce our agreements.

When your data is no longer needed, we will securely delete or anonymise it.

8. Your Data Rights

Under UK GDPR and similar international laws, you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccuracies in your personal data.

  • Request erasure ("right to be forgotten").

  • Object to or restrict processing.

  • Withdraw consent (where applicable).

  • Port your data to another provider.

  • Lodge a complaint with the ICO (UK) or your local data protection authority.

To exercise your rights, email us at hello@lunabizsolutions.com

9. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. For details on how we use cookies and how you can manage your preferences, please see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your data. However, no system is entirely secure. Please take precautions to protect your own account details.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page with the “Last updated” date at the top. Continued use of the site signifies your acceptance of any changes.